[St Charles Owl]

Pathetic really. What's happened to manners these days. All they had to do was tell her the rules and ask her to go back onto the concourse with her drink. To chuck her out is heavy handed nonsense and gives our great club bad publicity. These people (jobsworths) need some training in people skills.
Wherever we have been to away grounds in recent years, the stewards have all been marvellous. Why are ours pricks?

I don't take many of these stories at face value when all we have is one side of the story. As you said it was a simple fix, you can't drink that here please go where you can drink it, but inexplicably that didn't happen. Whether we are not getting the full story in so much as she said no, why should I do that or words to that effect or whether the steward was a prick we may never know. As you say the club need to squash this story now and move forward whatever the real truth of what went on is.