[peiowl]

Exchange of emails:

Me:

I have had problems getting live feed from Wednesday games for some time now. Yesterday's game (2/02/2016) was the worst ever. All I got from Wed Player was a grey arrow and bar with 0.00 displayed. No red icon no red bar no sound whatsoever. Missed the entire game. I have latest version of Adobe flash player and Windows 10. This is simply not good enough. I pay good money for this service which has been appalling. Will you advise me of what the problem is, will you assure me that it will be fixed? Or, I shall be demanding a refund and cancelling my subscription.

Them:

Hi,

We are sorry to hear you experienced problems during the game.

We suffered a system wide outage which we are currently investigating to ensure this does not happen again.

Once again we apologise for the issues experienced during the game.

Kind regards,

--
player.support@streamamg.com

Me:

It happens all too often and in this day and age it is inexcusable. The technology is not that high tech as to make it so unreliable. I implore you to do a better job.

I take your point, Stateside. Problem is my subscription is on automatic renewal and was recently renewed. I'll take it off the automatic mode, but I'm in it for a while longer at least. I do get more enjoyment listening to a commentary than trying to follow a ticker tape. I don't mind the lads having a go at me, although it was a bit annoying at the time. But, I did get to see the humor in it as it went on. It was all in jest. Wasn't it?