[Marco4]

I agree with a lot of what you say, MNT (as so often) but its worth noting that just as clubs don't quite know how to deal with social media, neither do fans. Having that immediate access is still a new thing and, while the abuse is clearly wrong, there's nothing intrinsically wrong with speaking one's mind - except that on a public forum, it becomes more than if it was just shouted off the terraces.